Service Level Agreement (this "Policy") governs the service level that Intervolve is expected to meet as well as the corresponding penalties and compensation for not meeting Service Levels as further specified for provision of Intervolve products and services (the "Services"). Intervolve may modify this Policy at any time without notice by posting it in the Intervolve website (http://www.intervolve.com.au/enterprise-service-level-agreement/).
The Client can requests support requests by contacting Intervolve staff, contact numbers as well as emailing the primary support email firstname.lastname@example.org . Client support requests will be handled as soon as possible, target time to initiate support requests is within 30 minutes. Client requests for software upgrades and or installation of new software packages will be processed as soon as possible. Target time to complete such requests is within 2 workings days of receipt.