Intervolve Advisory - #10053

Intervolve Advisory - #10053
Severity	Medium
Advisory Type	Outage
Outage Status	Resolved ( 72 d 13 h 8 m ago)
Source	Network Infrastructure
Start	09/02/2018 02:14 AM AEDT
End	09/02/2018 02:46 AM AEDT
Summary	Isolated Connectivity Issues
Services	Network
Areas	Melbourne - Level 3, 530 Collins Street
Details	An apparent firmware bug in a top-of-rack switch stack member caused all ports of that member switch to shutdown. This resulted in a number of devices going offline, affecting a subset of VPS and firewall clients within that rack. After engineers confirmed the switchports to be unresponsive, the stack was reloaded, returning connectivity after a successful boot up. We are continuing to closely monitor the device and apologise for any inconvenience caused. Please contact our team should you be experiencing connectivity issues.