Intervolve Advisory - #10054

Intervolve Advisory - #10054    
Severity Medium
Advisory Type Outage
Outage Status Resolved
( 1598 d 2 h 51 m ago)
Source Network Infrastructure
Start 09/02/2018 02:01 PM AEDT
End 09/02/2018 02:10 PM AEDT
Summary Isolated Connectivity Issues
Services Network
Areas Melbourne - Level 3, 530 Collins Street

An apparent firmware bug in a top-of-rack switch stack member caused all ports of that member switch to shutdown. This resulted in a number of devices going offline, affecting a subset of VPS and firewall clients within that rack.

After engineers confirmed the switchports to be unresponsive, the stack was reloaded, returning connectivity after a successful boot up.

We are continuing to closely monitor the device and apologise for any inconvenience caused.

Please contact our team should you be experiencing connectivity issues.

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