Intervolve Advisory - #10054

Intervolve Advisory - #10054
Severity	Medium
Advisory Type	Outage
Outage Status	Resolved ( 134 d 1 h 34 m ago)
Source	Network Infrastructure
Start	09/02/2018 02:01 PM AEDT
End	09/02/2018 02:10 PM AEDT
Summary	Isolated Connectivity Issues
Services	Network
Areas	Melbourne - Level 3, 530 Collins Street
Details	An apparent firmware bug in a top-of-rack switch stack member caused all ports of that member switch to shutdown. This resulted in a number of devices going offline, affecting a subset of VPS and firewall clients within that rack. After engineers confirmed the switchports to be unresponsive, the stack was reloaded, returning connectivity after a successful boot up. We are continuing to closely monitor the device and apologise for any inconvenience caused. Please contact our team should you be experiencing connectivity issues.