Intervolve Advisory - #10069

Intervolve Advisory - #10069    
Severity Medium
Advisory Type Outage
Outage Status Resolved
( 1391 d 21 h 22 m ago)
Source Upstream Provider
Start 03/09/2018 12:38 PM AEST
End 03/09/2018 06:05 PM AEST
Summary Adelaide - Melbourne Intercapital Link Issues
Services Networking
Areas Adelaide - Pooraka, Melbourne - Level 3, 530 Collins Street, Melbourne - Level 15, 530 Collins Street

We are currently experiencing connectivity issues with our 10Gbps Adelaide to Melbourne circuit.  Network engineers are investigating and service disruption escalations have been lodged.

Layer 2 services between centres will be directly affected.

We apologise for any inconvenience and will attempt to have the circuit restored to service as quickly as possible.

Updates to follow.


UPDATE: 03/09/2018 19:08:23 GMT+09:30 AEST
A fibre cable fault has been determined as the cause of link disruption. Carrier field crews are working to restore the damaged cabling. Unfortunately at this stage we have no estimated time to resolution. Further updates to be posted once received from the vendor.

UPDATE: 04/09/2018 10:09:56 GMT+09:30 AEST
Fibre link repaired and link restored. Layer 2 services restored at 18:05 AEST. All other systems stable as at 9:00 AEST today. Please contact our Support team if you are still experiencing any issues.

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