Intervolve Advisory - #10069

Intervolve Advisory - #10069
Severity	Medium
Advisory Type	Outage
Outage Status	Resolved ( 15 d 15 h 33 m ago)
Source	Upstream Provider
Start	03/09/2018 12:38 PM AEST
End	03/09/2018 06:05 PM AEST
Summary	Adelaide - Melbourne Intercapital Link Issues
Services	Networking
Areas	Adelaide - Pooraka, Melbourne - Level 3, 530 Collins Street, Melbourne - Level 15, 530 Collins Street
Details	We are currently experiencing connectivity issues with our 10Gbps Adelaide to Melbourne circuit. Network engineers are investigating and service disruption escalations have been lodged. Layer 2 services between centres will be directly affected. We apologise for any inconvenience and will attempt to have the circuit restored to service as quickly as possible. Updates to follow. UPDATE: 03/09/2018 19:08:23 GMT+09:30 AEST A fibre cable fault has been determined as the cause of link disruption. Carrier field crews are working to restore the damaged cabling. Unfortunately at this stage we have no estimated time to resolution. Further updates to be posted once received from the vendor. UPDATE: 04/09/2018 10:09:56 GMT+09:30 AEST Fibre link repaired and link restored. Layer 2 services restored at 18:05 AEST. All other systems stable as at 9:00 AEST today. Please contact our Support team if you are still experiencing any issues.