Intervolve Advisory - #10074

Intervolve Advisory - #10074    
Severity Medium
Advisory Type Hazard
Outage Status Resolved
( 1349 d 10 h 42 m ago)
Source Upstream Transit
Start 15/10/2018 02:28 PM AEDT
End 16/10/2018 06:00 AM AEDT
Summary Intermittent Connectivity Issues
Services Network
Areas Melbourne - Level 3, 530 Collins Street, Melbourne - Level 15, 530 Collins Street

Please note that we have received some reports of high latency and connectivity issues accessing our Victorian facilities from a small number of locations.  This appears to be as a result of a larger issue with an upstream transit provider.

Our team have a fault lodged and are awaiting further updates.
We will provide further information as soon as possible.


UPDATE: 15/10/2018 16:52:25 GMT+10:30 AEDT
A significant fibre break in Victoria is resulting in high congestion and connectivity issues to our facilities at 530 Collins Street, Melbourne from some locations. From reports received, the break appears to mainly be affecting traffic from/to Perth as well as countries serviced via the same path (eg: Singapore, The Philippines). An estimated time to restore is not available at this time. Fibre repair technicians should be arriving at the location of the break shortly. Updates to follow.

UPDATE: 15/10/2018 19:21:14 GMT+10:30 AEDT
Re-routing of traffic has mostly mitigated the previously experienced issues and traffic appears to have stablised. The fibre break will be repaired overnight with an estimated time to repair being 6:00am AEDT. This notice will be resolved once all fibre work has been completed.

UPDATE: 16/10/2018 09:28:17 GMT+10:30 AEDT
Fibre repairs have been completed this morning and all services restored. Please contact our Support team on 1300 664 574 should issues persist.

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